Every ITIL v5 capability. One design tool.
The ITIL v5 Designer turns the official PeopleCert guidance into working software: a living canvas, an AI consultant, a complete maturity assessment suite, the official process workflows and the never-before-exposed automation and tooling intelligence of the 34 Practice Guides.
🎨 A living ITIL canvas
Drag 85+ ITIL blocks onto an infinite canvas, connect them, group them and lay out full service architectures. Select any practice and read its Practice Success Factors, metrics, processes and roles, extracted word-for-word from the official Practice Guides.
- 85+ blocks across the service value system
- Official guidance on every block, verbatim
- 220 cited validation rules check your design
- Branded PDF, PowerPoint and Excel exports
✨ AI Canvas Assistant
Tell the assistant who you are and what hurts. In seconds it designs a tailored canvas: the right practices, their official processes and metrics, templates, and a note explaining every choice. Then it stays with you: it reviews your design like a senior consultant and answers ITIL questions citing the official books, chapter and page. In your language.
- Tailored canvas generated from a plain-language description
- Design reviews like a senior consultant
- Answers cite the official ITIL books, chapter and page
- Works in your language
🎓 Capability & maturity assessment
Assess any of the 34 practices against the 628 official maturity criteria, per practice success factor. Capability gauges, evolution trends and value chain readiness show where you stand; the AI writes your attack plan; you run it as a kanban project with micro-tasks and owners; a re-assessment validates the new level. Assess, plan, execute, prove.
- 628 official maturity criteria across 34 practices
- AI interview mode: talk instead of filling forms
- Improvement projects as kanban with micro-tasks
- Re-assessment validates the new level, officially
🧩 Process Studio
Load any of the 85 official process workflows onto the canvas, inputs, ordered activities with official descriptions and responsible roles, outputs, adapt them to your organization and export branded Process SOPs.
- 85 official processes from the Practice Guides
- Responsible roles from the official activity-role matrix
- Adapt freely: it is a normal canvas
- One-click Process SOP (PDF) per process
🤖 Automation & Tooling intelligence
The Practice Guides name the automation opportunities, the key metrics and the tool categories every practice needs. The Designer turns them into working sessions: mark what your organization already has, the radar scores your automation, the AI prioritizes the next moves with the official metric that proves each gain, and the tooling blueprint shows which investment serves the most practices, with the PeopleCert-accredited tools (ATV) built in.
- 209 official automation opportunities, scored
- 302 key metrics mapped to practice success factors
- 21 tool families with cross-practice leverage
- PeopleCert-accredited tools (ATV) built in
